AI Integrations
Illustrative exampleAI support assistant for an e-commerce brand
An example of the work we do: a chat assistant that answers customer questions from a store's own help articles and hands off to a person when needed. Illustrative example, not a real client.
- Client
- Confidential client (illustrative)
- Timeline
- Illustrative: about 4 weeks including testing
- Tech stack
- TypeScriptCloudflare WorkersWorkers AIAstro
The challenge
A small support team answered the same delivery and returns questions all day, and replies slowed down during sales.
Our approach
We reviewed past tickets to find the repeat questions, grounded the assistant only on the store's own help articles, and agreed when it must hand over to a person.
The solution
A chat widget that answers from approved articles, shows its sources, and passes the conversation to the support team when it is unsure.
Results
- Illustrative outcome: repeat questions answered instantly
- Illustrative outcome: support staff focus on harder cases
- Illustrative outcome: no customer data used to train models
Qualitative only. Real, measured results appear here once we publish a real project.
In their words
Sample quote: replace with a real client testimonial.